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Jobs

RECEPTIONIST / MEMBERSHIP OFFICER

 

POSITION DESCRIPTION:

 

The Organisation

Radio 3ZZZ is Australia’s largest full time ethnic community radio station and has been broadcasting across Melbourne and outlying areas for almost twenty years. Currently the station broadcasts in more than 60 languages servicing more than 100 ethnic communities. A non-profit organisation, the station has more than 5000 members, operates with a full time staff of 5 employees and more than 300 volunteers and is based in Fitzroy.

Key Selection Criteria

1. To manage the stations reception and undertake administrative and customer service tasks such as including responding to telephone queries, faxing, managing incoming and outgoing mail, customer service, cash handling etc. and being the first point of contact for the business.
2. To maintain the organisation’s comprehensive membership database in accord with the organisation’s constitution
3. To prepare and mail renewal and reminder notices for membership as required
4. To prepare and mail AGM notices as required for more than 60 ethnic groups broadcasting with the station
5. Managing membership database and fundraising income during annual principal station fundraiser Radiothon.
6. Work closely with the book keeper, processing and reconciling incoming payments and undertaking daily banking
7. To manage facilities booking schedules and ensure efficient adherence to those systems by volunteers.
8. To prepare monthly reports for Council listing new membership applications for approval
9. Participate in broader station activities as required.                                                 
10. To perform other duties as required by the Station Manager

 Skills Required

1. Proficient in MS Office (including Excel, Access Database, Word) and Business Manager Software
2. Excellent customer service skills with strong written and interpersonal skills
3. Ability to work with diverse range of people from culturally and linguistically diverse cultures
4. Experience working in community based organisation and experience with volunteers preferred

This is a full time position with a $31,000 annual salary.

To apply please send a cover letter outlining the key selection criteria with a copy of your CV. Applications should be emailed to manager@3zzz.com.au or mailed to 3ZZZ c/o Martin Wright, PO Box 1106 Collingwood VIC 3066. Applications should be received by C.O.B Friday August 20, 2010.

For further information please contact 0400 968 446 / manager@3zzz.com.au